MURRAY PRINCESS RAPID ANTIGEN TESTING & VACCINATION REQUIREMENT POLICY
As from Friday 15 April 2022, all guests cruising with Murray Princess are required to have a negative rapid antigen self-test (RAT) taken on the morning of their cruise departure. Tests are to be acquired at guests’ own expense for self-testing.
Guests will not be required to show proof of their negative test, however if a guest becomes unwell, or returns a positive result on the test, we ask that they please do not travel to the Murray Princess departure location and contact our Sales Centre as soon as possible regarding their booking.
Please also note that crew will also undergo a rapid antigen test prior to commencing their shift.
For the safety and wellbeing of all guests and crew, if a guest tests positive to COVID-19 whilst cruising with us, they will be required to isolate in their cabin or be moved to a dedicated cabin to isolate (pending cabin availability). Their health and wellbeing will be closely monitored by crew and once the opportunity to disembark is available, the crew will assist the guest, where they can, to arrange their own transport.
In addition to this safety measure, as introduced on 4 March 2022, all persons aged 12 years and older cruising on the Murray Princess must be fully vaccinated against COVID-19 with a vaccine approved by the Australian Technical Advisory Group on Immunisation (ATAGI) and show satisfactory proof of vaccination to Murray Princess crew at time of boarding. This policy also applies to all Murray Princess crew.
Guests who have a current medical exemption from receiving an ATAGI approved COVID-19 vaccine (specifying the nature of the exemption and the basis on which it applies), must show the endorsed medical exemption to Murray Princess crew at time of boarding. These guests are also required to have a negative rapid antigen self-test taken, at their own expense, on the morning of cruise departure.
Please refer to Clause 8 in the Passenger Cruise Contract for more details.
Accordingly, in order to enforce the new COVID-19 Vaccination Requirements that have been inserted at Clause 8 in the Passenger Cruise Contract, all registered passengers who are cruising from 1st April 2022 are required to complete and return the new Passenger Cruise Contract, at their earliest convenience, thereby acknowledging consent to the COVID-19 Conditions of Entry.
Please email to [email protected] or post to Murray Princess, 96 Randell Street, Mannum SA 5238
We thank you for your cooperation.
As per SA Health guidance, it is no longer mandatory to wear a face mask when on board the Murray Princess. However we do encourage guests to wear them in situations where it is difficult to social distance, or as a personal choice.
Please note that it is mandatory for guests to wear face masks whilst travelling on our coach transfer and tour services as these are deemed as public transport.
To keep up to date with essential information regarding COVID-19 restrictions, please visit the SA Health website.
We will continue to follow the advice and direction of the relevant health authorities and the Federal, State and Territory Governments when making decisions about our vessels, cruises and tours.
Thank you for your support and stay well.
What happens if the Murray Princess cancels my cruise?
If the cruise you have purchased is cancelled, we will offer either:
- a travel credit to the value of 100% to be spent at a time convenient to you within the next 12 months.
- a full refund in accordance with the cancellation policy (please check the cancellation policy of the tourism product you have purchased).
By offering a travel credit, you can reschedule your brilliant experience with us when it is safe to do.
What happens if I need to cancel my cruise due to COVID?
If you need to cancel your cruise, please contact your Travel Agent or Murray Princess direct on 1300 729 938.
Thank you for your understanding and continued support through this time and we look forward to welcoming you onboard soon to connect you with an experience that creates a brilliant lifelong memory.
Please contact our Sales Centre on [email protected] or call us on 1300 729 938 if you have any further queries or would like to arrange a cruise booking