Please refer to the SA Government website for current travel restrictions. Please note that at this time, it is mandatory that guests wear masks while travelling on the Murray Princess and on our coaches. QR code check-in is also mandatory and you will find hand sanitising stations at our locations. To keep up to date with essential information regarding COVID-19 restrictions, please visit the following useful website links. Importantly, if you feel unwell, get tested and abide by the restrictions.
We will continue to follow the advice and direction of the relevant health authorities and the Federal, State and Territory Governments when making decisions about our vessels, cruises and tours.
Thank you for your support and stay well.
What are we doing to minimise the risk?
PS Murray Princess is a COVID Clean Practicing Business which is a Quality Tourism Australia accreditation, and is also recognised by the World Travel & Tourism Council’s Safe Travels stamp.
We have always had stringent and rigorous hygiene standards, cleaning procedures and health and safety practices but during this time, we have stepped up our practices and procedures even further.
Our staff are all trained on appropriate hand hygiene and sanitising practices and we will continue to maintain these practices in accordance with the necessary State & Territory health protocols and ensure we maintain these to the highest standards.
All our operations have increased vessel, vehicle and room cleaning procedures and practices. Hard surfaces (such as tables, handrails, door handles, counters etc.) are cleaned more regularly to minimise any risk.
Where possible we have made additional hand sanitisers and cleaning stations available to our customers and employees and we have also placed hygiene communications from the relevant health authorities in our vessels, vehicles, accommodation, food venues, shop fronts, counters, terminals and offices.
In the unlikely event that a customer or staff member presents with symptoms, where possible we will supply them with a mask and follow the instructions and recommendations from the Australian Government Health Department.
We will continue to follow the advice and direction of the relevant health authorities and the Federal, State and Territory Governments when making decisions about our vessels, cruises, tours, accommodation, and operations.
What can you do to minimise the risk of COVID-19?
Practising good hand and sneeze/cough hygiene is the best way to minimise the risk from COVID-19. You should:
- Wear your mask at all times, except when eating and drinking on our vessels and coaches
- QR code check-in
- Wash your hands frequently with soap and water for at least 20 seconds, before and after eating, and after going to the toilet.
- Cover your cough and sneeze, dispose of tissues, and use alcohol-based hand sanitiser.
- If unwell, avoid contact with others. Consider deferring travel and seek healthcare advice.
- Exercise personal responsibility for social distancing measures.
What happens if the Murray Princess cancels my cruise?
If the tourism experience you have purchased has been cancelled, we will offer either:
- a travel credit to the value of 100% to be spent at a time convenient to you within the next 12 months.
- a full refund in accordance with the cancellation policy (please check the cancellation policy of the tourism product you have purchased).
By offering a travel credit, you can reschedule your brilliant experience with us when it is safe to do.
Thank you for your understanding and continued support through this time and we look forward to welcoming you onboard soon to connect you with an experience that creates a brilliant lifelong memory.
Please contact our Booking Centre or call us on 1300 729 938 if you have any further queries or would like to arrange a cruise booking.