As of 20 November, the SA Government has amended the COVID restrictions and regional travel is allowed as of midnight Saturday 21 November 2020, however, the Government is asking for you to carefully consider your necessity to travel.
The PS Murray Princess’ next sailing date is scheduled for Friday 27 November 2020 for a 7 Night Cruise from Mannum to Renmark. Unless the SA Government announce further travel restrictions for non-essential travel, this cruise will still operate.
To keep up to date with essential information regarding COVID-19 and travel to and within South Australia, please visit the following links.
What are we doing to minimise the risk?
Captain Cook Cruises’ PS Murray Princess is a COVID Clean Practicing Business which is a Quality Tourism Australia accreditation, and is also recognised by the World Travel & Tourism Council’s Safe Travels stamp.
We have always had stringent and rigorous hygiene standards, cleaning procedures and health and safety practices but during this time, we have stepped up our practices and procedures even further.
Our staff are all trained on appropriate hand hygiene and sanitising practices and we will continue to maintain these practices in accordance with the necessary State & Territory health protocols and ensure we maintain these to the highest standards.
All our operations have increased vessel, vehicle and room cleaning procedures and practices. Hard surfaces (such as tables, handrails, door handles, counters etc.) are cleaned more regularly to minimise any risk.
Where possible we have made additional hand sanitisers and cleaning stations available to our customers and employees and we have also placed hygiene communications from the relevant health authorities in our vessels, vehicles, accommodation, food venues, shop fronts, counters, terminals and offices.
In the unlikely event that a customer or staff member presents with symptoms, where possible we will supply them with a mask and follow the instructions and recommendations from the Australian Government Health Department.
Within South Australia, social distancing guidelines still apply, and we ask guests that are travelling with us to adhere to the 1.5m social distancing recommendations where possible. This does not apply to people who live in the same home, or are friends or family members, are travelling together as a group, or who regularly associate with one another. In response to the latest State Government advice, as of 16 November, guest numbers are strictly limited to ensure physical distancing of one person per 4sqm can be met.
We will continue to follow the advice and direction of the relevant health authorities and the Federal, State and Territory Governments when making decisions about our vessels, cruises, tours, accommodation, and operations.
Thank you for your support during this difficult time and stay well.
What can you do to minimise the risk of COVID-19?
Practising good hand and sneeze/cough hygiene is the best way to minimise the risk from COVID-19. You should:
- Wash your hands frequently with soap and water for at least 20 seconds, before and after eating, and after going to the toilet.
- Cover your cough and sneeze, dispose of tissues, and use alcohol-based hand sanitiser.
- If unwell, avoid contact with others. Consider deferring travel and seek healthcare advice.
- Exercise personal responsibility for social distancing measures (stay more than 1.5 metres from people).
We have provided the below links which may be useful to you if you are planning to travel to South Australia.
Social distancing guidelines still apply so we ask wherever possible that passengers should try to adhere to the 1.5m social distancing recommendations.
What happens if Captain Cook Cruises cancels my cruise?
If the tourism experience you have purchased has been cancelled, we will offer either:
- a travel credit to the value of 100% to be spent at a time convenient to you within the next 12 months.
- a full refund in accordance with the cancellation policy (please check the cancellation policy of the tourism product you have purchased).
By offering a travel credit, you can reschedule your brilliant experience with us when it is safe to do.
What if I want to change my travel dates to later?
If you have an existing cruise booking for the 27th November 2020 and you wish to change your travel dates, we will waive any amendment fees if you book your travel dates within 12 months of the original booked travel dates.
Please note: If any third-party or supplier costs change before the new travel dates, additional costs may be incurred.
What if I want to cancel my cruise?
As of 20 November, if you are booked on the 27 November 2020 cruise and wish to cancel, you can either choose:
- 100% travel credit to use at a time that suits you on any of Captain Cook Cruises or SeaLink Travel Group’s products (to use within 12 months of the original booking date), or
- A refund in accordance with the cancellation policy in our Terms and Conditions will apply. Check the cancellation policy from your travel provider for more details. Captain Cook Cruises will cap cancellation fees up to $50 p.p. to cover credit card charges, and other third-party costs.
If you are due to travel on cruises departing on 27 or 30 December 2020 and the travel restriction advice is extended to include your cruise travel dates, a refund or credit will be issued subject to State Government travel advice.
You should also check with your travel insurance policy for any information regarding cancellations.
Thank you for your understanding and continued support through this time and we look forward to welcoming you onboard soon to connect you with an experience that creates a brilliant lifelong memory.
Please contact our Booking Centre or call us on 1300 729 938 if you have any further queries or would like to arrange a cruise booking.